{"id":3197,"date":"2020-10-24T15:10:06","date_gmt":"2020-10-24T12:10:06","guid":{"rendered":"https:\/\/sun.rent\/?page_id=3197"},"modified":"2024-06-11T23:26:59","modified_gmt":"2024-06-11T20:26:59","slug":"faq","status":"publish","type":"page","link":"https:\/\/sun.rent\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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\n\t\t\t<\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Fundamentals<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat can and cannot be done on an electric scooter?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The service is intended for persons 18 years and older, weighing no more than 100 kg (including clothing and luggage)<\/p>

It is recommended to use protection, for example, a helmet<\/p>

The use of the Electric Scooter is allowed only in accordance with the Traffic Rules of the Russian Federation approved by the Decree of the Government of the Russian Federation on October 23, 1993 with all amendments and additions in force on the date of the electric scooter Rental<\/p>

It is not allowed to use an electric scooter in a faulty or discharged form<\/p>

The electric scooter cannot be used for carrying out any business activity<\/p>

It is not allowed to use the Electric scooter outside the asphalt pavement, as well as in any other way that may damage the Electric scooter<\/p>

It is not allowed to use an electric Scooter in a way that is dangerous to the life and health of third parties, or in any other way, as a result of which damage may be caused to the electric scooter or the property of third parties<\/p>

It is not allowed to dismantle, as well as attempts to dismantle any parts of the Electric scooter<\/p>

It is not allowed to park an electric scooter, blocking the path \/ passage of people or any transport<\/p>

It is not allowed to use an Electric Scooter in a way that is accompanied by an increased risk to the User or the Electric Scooter, including, but not limited to, performing acrobatic tricks, transporting or towing third parties.<\/p>

It is forbidden to fold the Electric scooter<\/p>

It is not allowed to transport an Electric Scooter, except in cases of loss of operability of the Electric Scooter and the inability to return it on its own with the consent of the owner of the Electric Scooter<\/p>

It is not allowed, without leaving the Electric Scooter, to overcome obstacles, such as a curb, large or artificial irregularity, a strong height difference, slope, change in coating conditions, liquid surfaces, various objects, etc.<\/p>

It is not recommended to use an electric scooter for people with cardiovascular diseases, diseases of the musculoskeletal system, diseases of the vestibular apparatus, as well as pregnant women<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tLegal information<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You can get acquainted with all legal documents related to the operation of our service by following the link<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Rent<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow to rent a scooter and open the lock?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Install the Sun.rent app for iOS or Android<\/p>\n

Register. To do this, you will need your phone number, email address and Name<\/p>\n

Link a payment card<\/p>\n

Scan the QR code of the Electric Scooter that is near you or enter its number, or find the nearest Electric Scooter on the map in the application<\/p>\n

Make sure that the bell, brakes, brake light and reflectors are working properly, the frame, tires, wheels are not damaged, the electric scooter lock is in working condition. If the electric scooter contains damages or malfunctions, inform Sun.rent via the app or by calling the Customer support phone number<\/p>\n

Choose a tariff \u2013 click \"Let's go\", then the lock will automatically open for 10 seconds or you will receive a message with a code if the electric scooter is equipped with a combination lock<\/p>\n

If the lock jams, move the cable first in, then out<\/p>\n

After the start of the rent, insert the cable back into the lock socket<\/p>\n

To start moving, push off to gain speed, then press the key next to your right thumb to accelerate<\/p>\n

To reduce the speed, press the brake next to the left thumb (for ES1 and ES2), or a mechanical brake similar to a bicycle brake (for MAX), or a conventional foot brake at the rear wheel<\/p>\n

\u0414\u043b\u044f \u0430\u0440\u0435\u043d\u0434\u044b \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u0438\u0445 \u0441\u0430\u043c\u043e\u043a\u0430\u0442\u043e\u0432 \u0441 \u043e\u0434\u043d\u043e\u0433\u043e \u0430\u043a\u043a\u0430\u0443\u043d\u0442\u0430 \u043d\u0430\u0436\u043c\u0438\u0442\u0435 \u043a\u043d\u043e\u043f\u043a\u0443 \u00ab+ \u0441\u0430\u043c\u043e\u043a\u0430\u0442\u00bb \u0432 \u043e\u043a\u043d\u0435 \u043a\u0430\u0440\u0442\u044b \u0438 \u043f\u043e\u0432\u0442\u043e\u0440\u0438\u0442\u0435 \u0434\u0435\u0439\u0441\u0442\u0432\u0438\u044f, \u043e\u043f\u0438\u0441\u0430\u043d\u043d\u044b\u0435 \u0432\u044b\u0448\u0435<\/p>\n

Do not press the throttle and brake levers at the same time<\/p>\n

Do not keep the gas levers or brakes pressed before the start of the rental<\/p>\n

<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs it possible to rent several scooters for one account?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, this is possible, while the responsibility for all rented Electric Scooters is borne by the User to whose account they were rented, even if another person was riding on the scooter. All terms of use apply to each rented Electric Scooter<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow to complete the rent and close the lock?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

\u0417\u0430\u0432\u0435\u0440\u0448\u0438\u0442\u044c \u0430\u0440\u0435\u043d\u0434\u0443 \u043c\u043e\u0436\u043d\u043e \u0432 \u0440\u0430\u0437\u0440\u0435\u0448\u0435\u043d\u043d\u043e\u0439 \u0437\u043e\u043d\u0435, \u043d\u0430 \u043a\u0430\u0440\u0442\u0435 \u043e\u043d\u0430 \u043e\u0431\u043e\u0437\u043d\u0430\u0447\u0435\u043d\u0430 \u0437\u0435\u043b\u0451\u043d\u044b\u043c \u0446\u0432\u0435\u0442\u043e\u043c \u0438\u043b\u0438 \u043e\u0440\u0430\u043d\u0436\u0435\u0432\u043e\u0439 \u0431\u0443\u043a\u0432\u043e\u0439 «P»<\/p>

After entering the zone, find a free space where the Electric scooter will not interfere with other road users<\/p>

Click the \"End the lease\" button<\/p>

If there is a lock: the lock will open automatically (if the electric scooter is equipped with an electronic lock) or after entering the code (if the electric scooter is equipped with a combination lock).\u00a0Next, fix the lock cable in any stationary structure (for example, a bicycle parking lot or fence), it is forbidden to attach the electric scooter to road signs, lighting masts, drainpipes<\/span><\/p>

Take the necessary photos<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow to suspend a trip<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You can suspend the ride so that another person cannot use your scooter<\/p>

Please note that you will be charged per minute according to your fare (not as for the trip itself) while your trip is suspended<\/p>

To stop debiting money, you need to click \"End trip\". Keep in mind that this will make the scooter available for use by others<\/p>

Please don't forget to click \"End Trip\" when you reach your destination! The money will be debited from the card until you complete the rent<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Problems with the scooter<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do if the scooter is damaged?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

\u0412 \u0441\u043b\u0443\u0447\u0430\u0435 \u043c\u0435\u043b\u043a\u0438\u0445 \u043f\u043e\u0432\u0440\u0435\u0436\u0434\u0435\u043d\u0438\u0439 (\u0446\u0430\u0440\u0430\u043f\u0438\u043d\u0430, \u0437\u0430\u0433\u0440\u044f\u0437\u043d\u0435\u043d\u0438\u044f \u0438 \u043f\u0440\u043e\u0447\u0435\u0435), \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u043d\u0435 \u0432\u043b\u0438\u044f\u044e\u0442 \u043d\u0430 \u0431\u0435\u0437\u043e\u043f\u0430\u0441\u043d\u043e\u0441\u0442\u044c \u0432\u043e\u0436\u0434\u0435\u043d\u0438\u044f \u2013 \u0441\u0444\u043e\u0442\u043e\u0433\u0440\u0430\u0444\u0438\u0440\u0443\u0439\u0442\u0435 \u0438\u0445 \u0438 \u043e\u0442\u043f\u0440\u0430\u0432\u044c\u0442\u0435 \u0444\u043e\u0442\u043e \u0432 \u0442\u0435\u0445\u043d\u0438\u0447\u0435\u0441\u043a\u0443\u044e \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0443, \u043f\u043e\u0441\u043b\u0435 \u0447\u0435\u0433\u043e \u043c\u043e\u0436\u0435\u0442\u0435 \u043d\u0430\u0447\u0430\u0442\u044c \u0430\u0440\u0435\u043d\u0434\u0443<\/p>

\u0412 \u0441\u043b\u0443\u0447\u0430\u0435 \u0441\u0435\u0440\u044c\u0435\u0437\u043d\u044b\u0445 \u043f\u043e\u0432\u0440\u0435\u0436\u0434\u0435\u043d\u0438\u0439 (\u0434\u0435\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044f \u043a\u043e\u043b\u0435\u0441 \u0438\u043b\u0438 \u0440\u0430\u043c\u044b \u0441\u0430\u043c\u043e\u043a\u0430\u0442\u0430, \u043d\u0435 \u0440\u0430\u0431\u043e\u0442\u0430\u044e\u0449\u0430\u044f \u0440\u0443\u0447\u043a\u0430 \u0433\u0430\u0437\u0430 \u0438\u043b\u0438 \u0442\u043e\u0440\u043c\u043e\u0437\u0430 \u0438 \u043f\u0440\u043e\u0447\u0435\u0435) \u0442\u0430\u043a\u0436\u0435\u00a0\u0441\u0444\u043e\u0442\u043e\u0433\u0440\u0430\u0444\u0438\u0440\u0443\u0439\u0442\u0435 \u0438\u0445 \u0438 \u043e\u0442\u043f\u0440\u0430\u0432\u044c\u0442\u0435 \u0444\u043e\u0442\u043e \u0432 \u0442\u0435\u0445\u043d\u0438\u0447\u0435\u0441\u043a\u0443\u044e \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0443,<\/span>\u00a0\u043d\u043e \u043d\u0435 \u043d\u0430\u0447\u0438\u043d\u0430\u0439\u0442\u0435 \u0430\u0440\u0435\u043d\u0434\u0443. \u0418\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u0439\u0442\u0435, \u043f\u043e\u0436\u0430\u043b\u0443\u0439\u0441\u0442\u0430, \u0434\u0440\u0443\u0433\u043e\u0439 \u042d\u043b\u0435\u043a\u0442\u0440\u043e\u0441\u0430\u043c\u043e\u043a\u0430\u0442<\/span><\/p>

Please inform the support service of the scooter's number \u2014 it is written on the steering wheel stand<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do if I can't complete the rent?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

\u041f\u043e\u0436\u0430\u043b\u0443\u0439\u0441\u0442\u0430, \u043f\u0440\u043e\u0432\u0435\u0440\u044c\u0442\u0435, \u0447\u0442\u043e \u0441\u0430\u043c\u043e\u043a\u0430\u0442 \u043d\u0430\u0445\u043e\u0434\u0438\u0442\u0441\u044f \u0432 \u0440\u0430\u0437\u0440\u0435\u0448\u0435\u043d\u043d\u043e\u0439 \u0434\u043b\u044f \u0437\u0430\u0432\u0435\u0440\u0448\u0435\u043d\u0438\u044f \u0430\u0440\u0435\u043d\u0434\u044b \u0437\u043e\u043d\u0435, \u0432 \u043f\u0440\u0438\u043b\u043e\u0436\u0435\u043d\u0438\u0438 \u043e\u043d\u0430 \u043e\u0431\u043e\u0437\u043d\u0430\u0447\u0435\u043d\u0430\u00a0\u0437\u0435\u043b\u0451\u043d\u044b\u043c \u0446\u0432\u0435\u0442\u043e\u043c \u0438\u043b\u0438 \u043e\u0440\u0430\u043d\u0436\u0435\u0432\u043e\u0439 \u0431\u0443\u043a\u0432\u043e\u0439 «P»<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do if the lock does not open?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Please make sure that the Sun.rent electric scooter is in front of you, its number (indicated on the stand) matches the number in the application. If the electric scooter is equipped with a combination lock, check the correctness of the entered code<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do if the scooter does not turn on?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Please check that you have selected a tariff and the scooter has been transferred to rent<\/p>

If none of the above suggestions helped solve the problem, report the problem to the support service, whose contacts are listed in the application<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Tariffs and payment<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow much does the trip cost?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Up-to-date information about the rates becomes available in the application before the start of the lease. Rates may vary in different regions. By clicking the \"Start rental\" button, the user agrees to the tariff<\/p>

When you start using the Sun.rent Service, an amount equivalent to an hour of travel is reserved on the card at the minute Rate if the funds are on the User's card, then it is impossible to start the trip<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat to do if the lock is closed, but the payment continues to accrue <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Electric scooter rental is not completed. Complete the lease<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I delete a card?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Open the app, select the wallet icon in the lower menu.<\/p>

Select the card and click \"Delete card\"<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do if I can't make a payment from my card?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Not all bank cards can be used to make payments, which becomes known after an attempt to make a payment. The card must have 3ds authentication enabled<\/p>

Also check the validity period of the card, it should not end in the current month<\/p>

If nothing helped, please try another card<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t

Other issues<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do if I left the permitted riding area?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

\u041f\u0440\u0438\u043b\u043e\u0436\u0435\u043d\u0438\u0435 \u0438 \u0441\u0430\u043c\u043e\u043a\u0430\u0442 \u043d\u0430\u0447\u043d\u0443\u0442 \u0441\u0438\u0433\u043d\u0430\u043b\u0438\u0437\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u043e \u043f\u0435\u0440\u0435\u0441\u0435\u0447\u0435\u043d\u0438\u0438 \u0440\u0430\u0437\u0440\u0435\u0448\u0435\u043d\u043d\u043e\u0439 \u0437\u043e\u043d\u044b \u043a\u0430\u0442\u0430\u043d\u0438\u044f (\u043e\u0431\u043e\u0437\u043d\u0430\u0447\u0435\u043d\u0430 \u0433\u043e\u043b\u0443\u0431\u044b\u043c \u0446\u0432\u0435\u0442\u043e\u043c). \u0412\u0435\u0440\u043d\u0438\u0442\u0435\u0441\u044c \u043e\u0431\u0440\u0430\u0442\u043d\u043e \u0432 \u0437\u043e\u043d\u0443 \u0440\u0430\u0437\u0440\u0435\u0449\u0451\u043d\u043d\u043e\u0433\u043e \u043a\u0430\u0442\u0430\u043d\u0438\u044f \u0438 \u043f\u0440\u043e\u0434\u043e\u043b\u0436\u0430\u0439\u0442\u0435 \u043f\u043e\u0435\u0437\u0434\u043a\u0443, \u0443\u0447\u0438\u0442\u044b\u0432\u0430\u044f \u0440\u0430\u0437\u043c\u0435\u0440\u044b \u0438 \u0444\u043e\u0440\u043c\u0443 \u0437\u043e\u043d\u044b<\/p>

If you ignore these signals, it will be regarded as an attempt to steal an electric scooter, its engine will be blocked, in the case of Ninebot MAX, a wheel lock is possible. Employees of the security company or the police will be called. The question of a fine will be raised<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I contact customer support?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The support service contacts are listed in the application, they are different for each region<\/p>

Please log in to your profile in the app and choose a convenient way of communication in the \"Support Service\" section<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

\u041e\u0441\u043d\u043e\u0432\u043d\u044b\u0435 \u043f\u043e\u043b\u043e\u0436\u0435\u043d\u0438\u044f \u0427\u0435\u0433\u043e \u043c\u043e\u0436\u043d\u043e \u0438 \u043d\u0435\u043b\u044c\u0437\u044f \u043d\u0430 \u044d\u043b\u0435\u043a\u0442\u0440\u043e\u0441\u0430\u043c\u043e\u043a\u0430\u0442\u0435? \u0421\u0435\u0440\u0432\u0438\u0441 \u043f\u0440\u0435\u0434\u043d\u0430\u0437\u043d\u0430\u0447\u0435\u043d \u0434\u043b\u044f \u043b\u0438\u0446 18 \u043b\u0435\u0442 \u0438 \u0441\u0442\u0430\u0440\u0448\u0435, \u0432\u0435\u0441\u043e\u043c \u043d\u0435 \u0431\u043e\u043b\u0435\u0435 100 \u043a\u0433 (\u0432\u043a\u043b\u044e\u0447\u0430\u044f \u043e\u0434\u0435\u0436\u0434\u0443 \u0438 \u043f\u043e\u043a\u043b\u0430\u0436\u0443) \u0420\u0435\u043a\u043e\u043c\u0435\u043d\u0434\u0443\u0435\u0442\u0441\u044f \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u044c \u0437\u0430\u0449\u0438\u0442\u0443, \u043d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u0448\u043b\u0435\u043c \u0418\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u043d\u0438\u0435 \u042d\u043b\u0435\u043a\u0442\u0440\u043e\u0441\u0430\u043c\u043e\u043a\u0430\u0442\u0430 \u0434\u043e\u043f\u0443\u0441\u043a\u0430\u0435\u0442\u0441\u044f \u0438\u0441\u043a\u043b\u044e\u0447\u0438\u0442\u0435\u043b\u044c\u043d\u043e \u0432 \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0438\u0438 \u0441 \u041f\u0440\u0430\u0432\u0438\u043b\u0430\u043c\u0438 \u0414\u043e\u0440\u043e\u0436\u043d\u043e\u0433\u043e \u0414\u0432\u0438\u0436\u0435\u043d\u0438\u044f \u0420\u043e\u0441\u0441\u0438\u0439\u0441\u043a\u043e\u0439 \u0424\u0435\u0434\u0435\u0440\u0430\u0446\u0438\u0438, \u0443\u0442\u0432\u0435\u0440\u0436\u0434\u0435\u043d\u043d\u044b\u043c\u0438 \u041f\u043e\u0441\u0442\u0430\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435\u043c \u041f\u0440\u0430\u0432\u0438\u0442\u0435\u043b\u044c\u0441\u0442\u0432\u0430 \u0420\u0424 23 \u043e\u043a\u0442\u044f\u0431\u0440\u044f 1993 \u0433\u043e\u0434\u0430 \u0441\u043e \u0432\u0441\u0435\u043c\u0438 \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f\u043c\u0438 \u0438 \u0434\u043e\u043f\u043e\u043b\u043d\u0435\u043d\u0438\u044f\u043c\u0438,…<\/p>","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_joinchat":{"telephone":"9255646327","view":"no"}},"class_list":["post-3197","page","type-page","status-publish","hentry","description-off"],"yoast_head":"\nFAQ - 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